Questions?

Q: What is your minimum order quantity?
A: It depends on the item type and design - usually 24 pieces for apparel. This can be reached with a combination of garment styles. If you'd like to place a smaller order we can! Orders for less than our minimum quantity are subject to a setup charge. It takes the same amount of setup to print 1 shirt or 100.

Q: What other services do you provide besides screenprinting?

A: Lots!

  • Headwear (any sort of hat & beanie)

  • Embroidery (on headwear & apparel)

  • Tote bags & other bags

  • High quality stickers

  • Business cards

  • Banners

  • Patches

  • Lanyards

  • Raincoats

  • Wristbands

  • Building decals & signage

  • Bandanas

  • Vehicle decals

 

Q: I’d like to order some shirts/hoodies/etc. How much would it cost?

A: We quote orders based on the following factors:

  • Which style of apparel you choose (lesser or greater quality, specialty garments, a material that’s more difficult to print on)

  • How many colors the print is (this determines how many screens need to be made to create the print)

  • How many print locations on the garment

  • Quantity ordered (once the order reaches 48 pieces screen fees are waived)

  • If you have artwork in one of the necessary file types 

 

Q: I don’t have the right artwork file type. Can you still print my design?
A: Of course! Depending on the intricacy and detail of the artwork, it may have to be digitally traced in order to make it possible to create screens for your design. This can incur a fee, however depending on the order quantity, fees may be waived.

 

Q: How do I place an order with you?

A: By filling out a quote request on our website (DLHscreenprint.com) or by emailing us at sales@dlhscreenprint.com with the following information:

  • Quantity of items 

  • Preferred color/brand (if applicable)

  • When would you like the order completed by 

*Our standard turnaround time is 10 business days AFTER we receive payment 

 

Q: Can I try on/feel  some sample garments before placing an order?

A: Of course! We may not have the exact model of garment you’re looking for, but we do have a variety of brand apparel & headwear that you can view in person if you’re unsure which style to choose. 

 

Q: I don’t live in Salem or in Oregon…can you I still work with you?
A: You bet! We can ship your order no matter where you live.

 

Q: Can I supply my own apparel for you to print?

A: This depends on the situation. The garments must be new and we must verify that they are able to be printed/embroidered on. We also cannot give our full guarantee on supplied garments. 

 

Q: I do live in Salem! Can I pick up my order when it’s completed?

A: Yes! We will send you an email when your order is completed, and you can pick up your order and say hi or we can arrange for free delivery if your business is located in town. 

 

Q: Where are you located?
A: Our building is off of River Road North, in between the Les Schwab by Fred Meyer and Northwest Natural Gas. 

 

Q: What is the order process like?

A: We typically gather the basic information from you via email, and it may take a few back and forth emails to get the proper idea of what you’re looking for. Our sales team will then send you mock designs to view, after which you'll either approve the design or request changes. Once you approve your design, we'll send you a payment request. Once you complete the payment we will then be able to place your items on order. We'll email you when your order  is complete for pick up or we can deliver in town!


 

Q: I don’t like emailing. Can I call or visit you to explain what I want to order?

A: Email is how we are able to keep all of your order information together and is very important for us to be able to refer to when processing several different orders simultaneously. It might seem silly if you’re looking for something simple, but this is the best way for us to correspond in order to help avoid mistakes!

 

Q: I have an idea/concept for a design, but I need help creating it. Can you help me?
A: Absolutely! We offer graphic design services as well. Simply email us to get the conversation going and we’ll be able to help you turn your idea into a ready-to-print reality.

 

Q: Why should I consider retailing apparel?
A: Retail apparel actually has wide margins compared to other retail items, therefore it’s a great return on investment - it’s also a good way to market your company and give credibility, all while qualifying as a business expense.

 

Q: I’m looking for products that are a little more unique. What can you recommend?
A: There are so many options! Tie-dye, puffy prints, metallic prints, higher quality apparel with edgy designs, and more. We plan to have some of these types of items for display in our showroom soon!

 

Q: Why should I order with you when I can place my order with an online manufacturer for less money?

A: We understand that ordering custom clothing can be expensive, especially for a small business owner or someone trying this out for the first time. You might be able to order custom apparel online, however we pride ourselves in offering tailored advice based on your budget, end goals, and vision for your products. Online may be a bit cheaper sometimes, but nothing beats calling a number and getting to speak with the owner about your order and being able to speak to an expert who will know how to take care of you. Also, a lot of apparel that you get from online fulfillment manufacturers are simply not made to last. We aim to produce products that will look great and feel great for a long time, leading to less clothing in the landfills.

 

As our owner Rodney says - you can have the coolest design in the world poorly put on a cheap, scratchy shirt, and no one’s going to gravitate towards that. Or you could have a great quality shirt with a crisp, clean print that is the most comfortable in the world. Which one would you want to wear?